The COVID-19 crisis has brought to light the digital divide in health, which particularly affects the oldest people, those living in the most rural areas, those with the lowest incomes and those with the least education.

The acceleration of the supply of digital health services means that the issues of digital divides must be reconsidered as a new priority and that we must think about how to support the most excluded people in their digital health-related activities. 

In addition to the "Users' competences" action, and based on the "Digital health" pathway of the PIX platform, the action aims to apply the common reference framework of digital skills in health to a specific professional/mediator/helper entry allowing to : 

• Mapping situations of digital exclusion via ad hoc surveys
• Train digital mediation actors in digital health via, among other things, the generalisation of the Digital Pass 
• Make available educational content on an LMS dedicated to digital mediation for professionals in the field but also for third-party helpers in connection with existing systems (for example, the AidantConnect platform)