The COVID-19 crisis has brought to lightthe digital health divide, which particularly affectsthe oldest people, those living in the most rural areas, those with the lowest incomes and the least educated.
. If digital healthcare services are accelerating considerably and offering better follow-up for all patients, it's important that all citizens can benefit from this gain. The response to the digital divide must be carried out from the launch of a digital health service, and become an inherent priority for each tool.

Complementing the action "Citizen skills", and building on the PIX platform's "Digital health" pathway, the action aims to support the 13 million French people who suffer from a digital divide in their use of digital health. The aim is to create a network of professional or volunteer structures and people across the country, who will help citizens to take control of Mon espace santé - these are the "Mon espace santé ambassadors".
This action involves in particular

• Mapping the mediation players trained in Mon espace santé
• Setting up an ecosystem animation enabling awareness of the issues, answers to mediators' questions adapted to the reality of their action